Refunds & Cancellation

At Rawayat Organic, we value your trust and aim to ensure a smooth shopping experience. Below are our refund and cancellation terms.

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1. Refund Policy

We offer refunds under the following conditions:

• Wrong Product Delivered:
  If you receive the wrong item, you can request a refund or exchange within 48 hours of receiving your order.

• Damaged or Expired Product:
  If the product is damaged or expired on arrival, contact us with pictures and order details within 48 hours.

• Refund Process:

  • Refunds are processed via bank transfer or store credit within 7 working days after verification.

  • Refund requests made after 48 hours of delivery will not be entertained.

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2. Non-Refundable Situations

We do not offer refunds for:

• Opened or used products

• Change of mind or personal dislike

• Late claims beyond 48 hours after delivery

• Incorrect information provided by the customer

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3. Cancellation Policy

• Before Shipping:
  You can cancel your order before it is shipped by contacting our customer support team.

• After Shipping:
  Once the order has been shipped, cancellation is not possible. You may refer to our Return & Exchange Policy for issues after delivery.

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4. How to Request a Refund or Cancellation

Contact us with your Order Number and reason for refund or cancellation through:

📞 Call/WhatsApp: +92 307 3750123
📧 Email: myrawayat@gmail.com